Return & Refund Policy

We want you to be satisfied with your purchase. Please review the following return and refund conditions before submitting a request.

Return Period

You may request a return within 30 days from the date of delivery.

To be eligible for a return, products must be unused, unworn, and in their original condition, with all original tags, labels, and barcodes attached.

Exchanges

BagyBagy does not offer direct exchanges.

If you would like a different size, color, or product, you may return the eligible item(s) according to this Return Policy and place a new order for your preferred item through our website.

Availability of the new item is subject to current stock at the time the new order is placed.

Return Shipping Fees

A SAR 22 return shipping fee applies to return requests and will be deducted from the refunded amount.

Original shipping charges paid at the time of purchase are non-refundable, as they cover the original delivery and fulfillment service.

If the return is due to an incorrect, damaged, or defective product sent by BagyBagy, BagyBagy will cover the applicable return shipping costs.

Promotional Offers & Bundle Deals

Products purchased as part of promotional bundle offers, including Buy 1 Get 2 Free, Buy 2 Get 2 Free, Buy 3 Pay for 2, or similar multi-item offers, are treated as one promotional bundle for return purposes.

Individual products included in a promotional bundle cannot be returned separately.

If you wish to return products purchased as part of a promotional bundle, all products included in the bundle must be returned together. All products must be unused, unworn, and in their original condition with all tags, labels, and barcodes attached.

If any product from the promotional bundle has been used, worn, or is otherwise ineligible for return, the promotional bundle cannot be returned for a refund.

This restriction does not apply if BagyBagy has sent an incorrect, damaged, or defective product. In such cases, please contact our Customer Support team so we can provide the appropriate resolution.

How to Request a Return

To help us process your request quickly:

• Send a clear photo of the product(s) you wish to return.
• Make sure the product tags and barcodes are clearly visible.
• Include your order number and reason for the return.
• Email your request to support@bagybagy.com.

Our Customer Support team will review your request and provide you with the next steps.

Product Collection & Inspection

Once your return request is approved, a courier pickup will be arranged.

Returned products will be inspected after they are received. Products must meet the eligibility requirements of this policy before a refund can be approved.

BagyBagy reserves the right to reject a return if a product has been used, worn, damaged after delivery, or returned without its original tags, labels, or barcodes, except where the product was originally received damaged, defective, or incorrect.

Refunds

Once the returned products have been received, inspected, and approved:

• The eligible refund amount will be returned to the original payment method.
• The applicable SAR 22 return shipping fee will be deducted.
• Original delivery charges are non-refundable.
• Refunds are normally processed within 7–10 business days after the returned products have been received and approved.

Please Note

Banks and payment providers may require additional time for the refunded amount to appear in your account after BagyBagy processes the refund.

If you have not received your refund within 15 business days from the refund approval date, please contact us at support@bagybagy.com.